Transportation Operations Coordinator
2 weeks ago
First Student is a leading provider of school transportation services in North America, with over 100 years of experience.
We work with 1,250 school districts in 39 states and 8 Canadian provinces, carrying approximately five million students in 21,000 schools daily.
Job DescriptionThe Dispatch Services Manager plays a crucial role in ensuring the smooth operation of our transportation services.
This position is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on frontline issues.
Responsibilities- Oversee all routes and scheduling of buses
- Counsel and coach drivers and monitors
- Handle heavy phone and radio traffic
- Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
- Serve as primary communication liaison with major contracted customers
- May handle charter reservations, billing, or driver payroll
- Provide solutions to drop-off and pick-up problems
- Handle back-up driver duties or perform miscellaneous clerical duties as needed
- Complete assignment of special projects
- Assist with supervision of day-to-day operations
To be successful in this role, you will need:
- 3-5 years of experience in transportation operations or a related field
- A high school diploma or equivalent
- Basic knowledge of radio dispatch equipment
- Excellent communication and customer service skills
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literacy
- Subject to background check
As a member of our team, you can expect:
- A competitive salary range of $55,000 - $70,000 per year, based on experience
- A positive and rewarding work environment
- Tremendous career advancement opportunities due to our strong presence across North America
- A commitment to safety and customer service
At First Student, we are proud to offer a working environment that values our customers, prioritizes safety, and delivers dependable transportation.
We strive to attract and retain a diverse workforce and are committed to providing a drug-free workplace.
First Student is an equal opportunity employer and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.
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