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General Manager

2 months ago

Ottawa, Ontario, Canada CARSTAR Canada Partnership, LP. Full time
Job Title: General Manager

The General Manager is the key leader responsible for the overall success of the facility. This role requires a strong management background and expertise in the Auto Body trade.

Key Responsibilities:
  • Manage and report the profitability of the facility on a monthly basis
  • Review the P&L with staff to ensure alignment with company goals
  • Determine and correct financial areas of concern for the facility
Establish and Meet Financial Goals:
  • Establish company long-term and short-term goals to ensure business direction is met
  • Establish and monitor company profit goals that reflect a standard overall gross profit
  • Establish company closing ratios and standards to ensure proactive pursuit of sales goals
Day-to-Day Operations:
  • Review closed repair orders for quality, reporting, and management issues
  • Participate in monthly Business Group meetings to share ideas on improving group performance
  • Maintain local licenses and permits required to operate the business
Human Resources and Safety:
  • Responsible for hiring, training, development, corrective action, and termination of all associates
  • Hold daily, weekly, and monthly store meetings to train and inform associates
  • Resolve all complaints and disputes tied to the facility
Customer Service:
  • Produce CSI that meets or exceeds established standards
  • Set company standards of excellence by continually striving to improve customer service and satisfaction
Experience/Skill Requirements:
  • Bachelor's degree or equivalent experience in Management or the industry
  • Functional/Technical Knowledge

This role requires a strong management background and expertise in the Auto Body trade. The ideal candidate will have a Bachelor's degree or equivalent experience in Management or the industry. They will also possess strong business math skills, be able to work independently, and have excellent communication and negotiation skills.

The General Manager will be responsible for managing the facility's operations, including sales and financials, day-to-day operations, human resources, and customer service. They will also be responsible for establishing and meeting financial goals, including profit goals and closing ratios.

The ideal candidate will be a strong leader with excellent management and communication skills. They will be able to work independently and have a strong understanding of the Auto Body trade.