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Seasonal Customer Experience Ambassador

2 months ago

Peterborough, Ontario, Canada Indigo Books & Music Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for creating a warm and welcoming environment for our customers, adding joy to their lives, and leveraging our products to tell compelling stories.

Key Responsibilities
  • Customer Experience: Create a positive and engaging experience for our customers, ensuring they feel valued and supported throughout their visit.
  • Product Knowledge: Develop a deep understanding of our products and services, and use this knowledge to tell stories that connect our customers to our brand.
  • Visual Standards: Ensure that our stores are visually appealing and well-maintained, adhering to our high standards for presentation and display.
  • Teamwork: Collaborate with colleagues to achieve sales goals, provide excellent customer service, and maintain a positive and inclusive work environment.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced retail environment, with a willingness to learn new skills and take on new challenges.
Requirements
  • Experience: Previous experience in specialty retail or a retail environment is preferred, but not required.
  • Availability: Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings.
  • Language Skills: Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.
  • Physical Demands: Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
About Indigo

At Indigo, we are committed to creating a welcoming and inclusive environment for our customers and employees. We believe in the importance of diversity, equity, and inclusion, and are dedicated to fostering a culture of respect and empathy. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.