Hotel Operations Manager

4 weeks ago


Penticton, British Columbia, Canada Sahara Courtyard Inn (1995) Ltd. Full time

We are seeking a highly skilled Hotel Operations Manager to join our team at Sahara Courtyard Inn (1995) Ltd. The successful candidate will be responsible for developing and implementing policies and procedures for daily hotel operations, recruiting and hiring staff, supervising staff, conducting performance reviews, negotiating with suppliers, conducting training sessions, performing front desk duties, implementing marketing activities, arranging for and overseeing maintenance activities, enforcing policies and procedures, addressing customers' complaints or concerns, and establishing work schedules.

The ideal candidate will have a strong background in hotel operations, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. They will also be responsible for organizing and maintaining inventory, supervising 5-10 people, and ensuring that all tasks are completed efficiently and effectively.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel operations professional looking for a new challenge, please submit your application.

Key Responsibilities:

  • Develop and implement policies and procedures for daily hotel operations
  • Recruit and hire staff
  • Supervise staff
  • Conduct performance reviews
  • Negotiate with suppliers
  • Conduct training sessions
  • Perform front desk duties
  • Implement marketing activities
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Establish work schedules
  • Organize and maintain inventory

Requirements:

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • 2 years to less than 3 years of experience in hotel operations
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong background in hotel operations

Work Environment:

  • Hotel, motel, resort

Computer and Technology Knowledge:

  • MS Word
  • MS Excel
  • MS Office

Work Conditions and Physical Capabilities:

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Standing for extended periods

Personal Suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Team player

Support for Newcomers and Refugees:

  • Supports newcomers and/or refugees with foreign credential recognition

Support for Youths:

  • Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans:

  • Recruits Veterans and other candidates with military experience through targeted hiring initiatives

Support for Indigenous People:

  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for Mature Workers:

  • Applies hiring policies that discourage age discrimination

Support for Visible Minorities:

  • Offers mentorship programs that pair members of visible minorities with experienced employees


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