Restaurant Operations Director

2 weeks ago


Vernon, Canada PACIFIC HOSPITALITY INC. Full time
About the Role

PACIFIC HOSPITALITY INC. is seeking a seasoned Restaurant Manager to oversee daily restaurant operations, ensuring exceptional customer service and efficient management of resources.

Key Responsibilities
  • Determine the type of services to be offered and implement operational procedures to meet customer expectations and achieve business objectives.
  • Conduct regular performance reviews to assess staff performance and provide constructive feedback for growth and development.
  • Cost products and services effectively to maintain profitability while maintaining high-quality standards.
  • Enforce provincial/territorial liquor legislation and regulations to ensure compliance and mitigate risks.
  • Organize and maintain inventory levels to minimize waste and optimize resource utilization.
  • Ensure health and safety regulations are followed to prevent accidents and maintain a safe working environment.
  • Negotiate arrangements with suppliers for food and other supplies to secure competitive pricing and timely delivery.
  • Negotiate with clients for catering or use of facilities to increase revenue streams and build customer relationships.
  • Participate in marketing plans and implementation to promote the restaurant and attract new customers.
  • Address customer complaints or concerns promptly to resolve issues and maintain a positive reputation.
  • Provide exceptional customer service to create a memorable dining experience and encourage repeat business.
  • Plan, organize, direct, control, and evaluate daily operations to ensure efficiency, productivity, and quality.
Team Leadership
  • Supervise 3-4 people, with potential for growth to larger teams.
  • Mentor and develop staff to enhance their skills and knowledge, promoting career advancement and retention.
Benefits
  • Permanent employment opportunity.
  • English language as primary means of communication.
  • 35 to 40 hours per week, offering a healthy work-life balance.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary: $60,000 - $80,000 per year.


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