Technical Account Manager

2 days ago


London, Ontario, Canada Yardi Systems Full time
Job Overview

We are seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs).

About the Role

You will play a vital role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution.

Key Responsibilities
  • Deliver exceptional customer support via live chat, phone and email for both new and existing Breeze clients, ensuring their satisfaction and success.
  • Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
  • Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
  • Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
  • Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
  • Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Business or a related field.
  • High proficiency in troubleshooting and providing support through live chat, phone and email.
  • Outstanding customer service skills and a strong willingness to exceed expectations.
  • Excellent attention to detail and the ability to adhere to established processes.
  • Flexibility and the ability to effectively manage changing priorities.
Preferred Qualifications

Prior technical support and application troubleshooting experience is helpful, as is knowledge of accounting principles.

Compensation

The estimated salary for this position is $68,480 - $72,000 CAD per year.



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