Bilingual Senior Manager Client Experience Specialist
4 days ago
Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
Job SummaryWe are seeking a highly skilled and experienced Senior Manager to lead our Client Experience team in Global Transaction Banking. The successful candidate will be responsible for developing and executing client journeys and lifecycle strategies to drive business objectives, improving client satisfaction, and streamlining the client experience.
Key Responsibilities- Develop and execute client journeys and lifecycle strategies for each global cash management channel to drive business objectives.
- Identify areas of improvement to ensure high-quality service delivery and implement changes to enhance client satisfaction.
- Collaborate with key stakeholders to design and implement CX solutions and strategies to improve client satisfaction and streamline the client journey.
- Serve as the point of contact for all client journey-related inquiries and initiatives within the cash management channels team.
- Lead the client experience program and implementation of NPS for the cash management channels.
- Monitor client feedback and satisfaction metrics to proactively suggest and implement improvements to enhance client experience.
- Analyze customer strategy effectiveness and leverage analytics to manage and optimize campaigns.
- Share best practices and insights on client experience.
- Facilitate communication and collaboration between different teams to ensure a unified approach.
- Prepare and present reports on client lifecycle metrics and performance to stakeholders and senior management.
- 5+ years of experience in client lifecycle management, client experience, or a related field.
- Experience working with CX platforms such as Medallia or Qualtrics.
- Proven track record of managing CX programs, client journeys, and enhancing client satisfaction.
- Strong leadership and influencing skills.
- Excellent communication and presentation skills, with the ability to build strong relationships with stakeholders.
- Client-focused mindset with a commitment to delivering exceptional service.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Bilingual: English and Spanish is preferred (not mandatory).
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We offer a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth and development.
How to ApplyCandidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
-
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our Client Experience team in Global Transaction Banking. As a key member of our team, you will be responsible for developing and executing client journeys and lifecycle strategies to drive business objectives.Key ResponsibilitiesDevelop and execute client journeys and lifecycle strategies...
-
Bilingual Client Support Specialist
4 weeks ago
Toronto, Ontario, Canada IFDS Full timeBilingual Client Support Specialist Position Overview The primary responsibility of the Bilingual Client Support Specialist is to ensure the effective delivery of services to our clients. This role is centered around fostering a positive client experience by accurately addressing inquiries and providing exceptional service. As the main point of contact,...
-
Bilingual Senior Manager Client Experience
4 days ago
Toronto, Ontario, Canada Scotiabank Full timeSenior Manager, Client Experience and Lifecycle Management Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. About Global Transaction Banking Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective...
-
Bilingual Client Support Specialist
4 weeks ago
Toronto, Ontario, Canada IFDS Full timeBilingual Client Support Specialist - English/French Non-Permanent About Us International Financial Data Services (IFDS) is a premier provider of outsourcing and technology solutions tailored for the financial services sector. With a global presence, we cater to over 240 financial institutions, offering innovative solutions to asset managers, banks,...
-
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeAbout the RoleThe Bilingual Senior Customer Experience Systems Specialist is accountable for the effective execution of the end-user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training, and serves as the user support expert...
-
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeAbout the RoleThe Bilingual Senior Customer Experience Systems Specialist is accountable for the effective execution of the end-user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training, and serves as the user support expert...
-
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeOverview of the Role: Senior Bilingual Claims Training and Education Specialist As a Senior Bilingual Claims Training and Education Specialist at Northbridge Financial, you will be an integral part of a proactive team that emphasizes precision and prioritizes the customer experience. Your expertise will be crucial in pinpointing areas for enhancement...
-
Bilingual Content Management Specialist
4 weeks ago
Toronto, Ontario, Canada Fidelity Investments Full timeThis position involves the examination and management of documents in both French and English to comply with industry standards. Proficient communication skills in both languages are crucial. The work arrangement is hybrid, determined by Fidelity, and candidates must possess authorization to work in Canada.Fidelity has been empowering Canadian investors for...
-
Senior Manager, Client Experience Specialist
2 days ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Manager, Client Experience to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing our Net Promoter Score (NPS) program, driving engagement, satisfaction, loyalty, retention, and primacy within our International Wealth Management (IWM) division.Key...
-
Senior Manager, Client Experience Specialist
2 days ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Manager, Client Experience to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing our Net Promoter Score (NPS) program, driving engagement, satisfaction, loyalty, retention, and primacy within our International Wealth Management (IWM) division.Key...
-
Client Experience Specialist
2 hours ago
Toronto, Ontario, Canada SENTALER Full timeJob SummaryWe are seeking a highly skilled Client Care Specialist to join our dynamic and entrepreneurial team at SENTALER. As a key member of our customer service team, you will serve as a brand ambassador, promoting our philosophy and values while delivering exceptional client service for online and phone customer inquiries and store clientele.Key...
-
Client Experience Specialist
5 hours ago
Toronto, Ontario, Canada SENTALER Full timeJob SummaryWe are seeking a highly skilled Client Care Specialist to join our dynamic and entrepreneurial team at SENTALER. As a key member of our customer service team, you will serve as a brand ambassador, promoting our philosophy and values while delivering exceptional client service for online and phone customer inquiries and store clientele.Key...
-
Bilingual Customer Experience Specialist
4 weeks ago
Toronto, Ontario, Canada Aviso Wealth Full timeCompany Overview:Aviso Wealth is a premier provider of wealth management and investment services within the Canadian financial sector, managing over $125 billion in assets and employing more than 1,000 professionals. We are dedicated to creating a comprehensive, technology-driven, client-focused ecosystem of wealth services. Our clientele includes credit...
-
Toronto, Ontario, Canada Marquest Asset Management Inc. Full timeMarquest Asset Management Inc. is a distinguished investment firm dedicated to providing alternative specialty product solutions to affluent Canadian clients, family offices, and advisors within the IIROC and EMD sectors, with a focus on fostering enduring relationships and tailored client service.As a Bilingual Client Relations Coordinator and Office...
-
Senior Manager, Client Experience Specialist
59 minutes ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Manager, Client Experience to join our team at Scotiabank. As a key member of our organization, you will be responsible for leading the implementation and rollout of our Client Experience (CX) programs across all jurisdictions.Key ResponsibilitiesFoster a Client-Centric CultureDevelop and maintain a...
-
Senior Manager, Client Experience Specialist
5 hours ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Manager, Client Experience to join our team at Scotiabank. As a key member of our organization, you will be responsible for leading the implementation and rollout of our Client Experience (CX) programs across all jurisdictions.Key ResponsibilitiesFoster a Client-Centric CultureDevelop and maintain a...
-
Client Experience Specialist
3 days ago
Old Toronto, Ontario, Canada Fidelity Canada Full timeAbout the RoleFidelity Canada is seeking a highly skilled Client Experience Specialist to join our team. As a Client Experience Specialist, you will play a critical role in ensuring that our customers have a positive and seamless experience with our company.Key ResponsibilitiesDevelop and Implement Client Journey MapsDevelop, implement, and maintain detailed...
-
Client Experience Specialist
3 days ago
Old Toronto, Ontario, Canada Fidelity Canada Full timeAbout the RoleFidelity Canada is seeking a highly skilled Client Experience Specialist to join our team. As a Client Experience Specialist, you will play a critical role in ensuring that our customers have a positive and seamless experience with our company.Key ResponsibilitiesDevelop and Implement Client Journey MapsDevelop, implement, and maintain detailed...
-
Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full timeAbout the RoleWe are seeking a highly skilled and experienced Bilingual Senior Talent Acquisition Specialist to join our team at the Canadian Imperial Bank of Commerce. As a key member of our Talent Acquisition team, you will be responsible for planning, sourcing, assessing, and qualifying external candidates to support business plans and goals.Key...
-
Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full timeAbout the RoleWe are seeking a highly skilled and experienced Bilingual Senior Talent Acquisition Specialist to join our team at the Canadian Imperial Bank of Commerce. As a key member of our Talent Acquisition team, you will be responsible for planning, sourcing, assessing, and qualifying external candidates to support business plans and goals.Key...
