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Disability Case Manager

2 months ago


Winnipeg, Manitoba, Canada Canada Life Assurance Company Full time
About the Role

We are seeking a highly skilled Disability Case Manager to join our team at Canada Life Assurance Company. As a Disability Case Manager, you will play a critical role in delivering client-focused disability solutions and ensuring the well-being of our clients.

Key Responsibilities
  • Perform proactive management of assigned disability claims, including STD, LTD, and Life Waiver, by determining the length of disability through an evaluation of medical information and job duties.
  • Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigations by phone or in writing to the applicant, employer, physicians, or medical service professionals, lawyers, and respond to all inquiries.
  • Use critical thinking skills to make decisions based on the results of your overall assessment of each claim.
  • Implement return-to-work programs and coordinate with the employer.
  • Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.
Requirements
  • Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
  • Strong interpersonal, listening, and communication skills in a client-facing environment.
  • Effective planning, organizational, and time management skills.
  • Solution-oriented and strong decision-making skills.
  • Team player with the ability to work independently.
  • Tech-savvy – adaptable and proficient with new programs/systems.
  • Bilingualism in French and English is an asset.
  • Reliability Status security clearance is required.
What We Offer
  • A competitive salary range of $49,100-$73,600 annually.
  • A hybrid workstyle that includes some rotational in-office and work-from-home capabilities.
  • An extensive and renowned online training program to provide you with the necessary tools to be successful in this position.
  • Career opportunity advancement.
  • Competitive salary and annual bonus program.
  • $2000 education reimbursement per year.
  • Flexible benefits and employee discount program.
  • Paid vacation, personal day, and employee volunteer day allotment.
  • Competitive pension plan and life insurance plans.
  • Advantageous share ownership program.