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Bilingual Customer Service Representative

1 month ago

Halifax, Nova Scotia, Canada Financière Manuvie Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Financière Manuvie. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling complex client service requests, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service to clients in both English and French
  • Handle complex client service requests and resolve issues in a timely and professional manner
  • Work collaboratively with other teams to ensure responsiveness and quality customer service
  • Participate in process improvement activities and departmental initiatives

Requirements:

  • Fluency in both English and French (verbal and written)
  • Previous experience in a contact center environment (an asset)
  • Excellent technical capabilities, research skills, and attention to detail
  • Ability to learn and apply information quickly

What We Offer:

  • A competitive wage and benefits package
  • Paid training starting on Day 1
  • A growth trajectory that extends upward and outward
  • A focus on growing your career path with us

Why Join Us?

We are a values-first culture that leads with our values every day. We create opportunities to learn and grow at every stage of your career. We invite you to help redefine the future of financial services.