Hotel Front Desk Clerk

4 weeks ago

Fort Saskatchewan, Alberta, Canada Southfort Inn Full time
Job Title: Hotel Front Desk Clerk

We are seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team at Southfort Inn.

Job Summary:

The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Clerical duties (faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Attention to detail
  • Work under pressure
  • Efficient interpersonal skills
  • Flexibility
  • Reliability
  • Team player
What We Offer:
  • Permanent employment
  • 35 hours per week
  • English language

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