Hotel Operations Manager

4 weeks ago


Ignace, Canada NORTH WOODS MOTOR INN Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at North Woods Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, while also overseeing the daily operations of the front desk.

Key Responsibilities:
  • Supervise and coordinate the work of front desk staff, ensuring that all tasks are completed efficiently and effectively.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Requisition and manage front desk supplies and materials, ensuring that the front desk is well-stocked and equipped to meet the needs of our guests.
  • Train and develop front desk staff, providing guidance and support to help them improve their skills and performance.
  • Monitor and maintain the front desk area, ensuring that it is clean, organized, and welcoming to our guests.
Requirements:
  • College diploma or equivalent experience in a related field.
  • 1-2 years of experience in a supervisory or leadership role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
  • Basic computer skills and knowledge of front desk software and systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.


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