Retail Operations Manager
4 days ago
Are you passionate about delivering exceptional customer service and managing the day-to-day operations of a retail environment? We are seeking a skilled Retail Supervisor to join our team at the Vancouver Lawn Tennis & Badminton Club.
About UsVancouver Lawn Tennis & Badminton Club is a dynamic organization that offers a unique work environment. As a Retail Supervisor, you will have the opportunity to work with a diverse group of staff and members, while being part of a team that values excellence and customer satisfaction.
Job SummaryThis full-time position involves managing the day-to-day operations of our Sport Shop, including purchasing products, merchandising, inventory control, assisting Members with court bookings, court monitoring, sales, and Member service/communications. The successful candidate will be an organized self-starter who is comfortable working independently day-to-day but as part of a larger team.
Key Responsibilities- Managing the day-to-day operations of the shop, including opening and closing procedures;
- Answering Member questions about products and helping them select the best product for their needs;
- Managing the ordering and organization of inventory according to Club policies;
- Placing orders, receiving items into inventory, and performing end-of-month inventory counts;
- Building and maintaining positive relationships with various suppliers;
- MERCHANDISING THE SHOP;
- Assisting with Shop communications, including sales, specials, and promotions;
- Planning special events with vendors as required;
- Building a positive relationship with other Club Staff, including supervising 2-4 part-time staff;
- Assisting in monitoring court usage and assisting Members with online court bookings.
- Minimum 2 years' experience in a retail environment, preferably in a supervisory role;
- Minimum 2 years' customer service experience, preferably in a retail environment;
- Post-secondary coursework in business or sports management;
- Proficiency with basic computer programs, including MS Office; Experience with JONAS software is an asset;
- Knowledge or interest in tennis and other racquet sports is an asset;
- Experience stringing tennis, badminton, and squash racquets is not required but is an asset.
We offer a competitive salary range of $23.50 - $25.00 per hour, plus sales commission. Additionally, we provide a positive and friendly work environment, employee recognition fund, employee meals, and free parking.
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