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Customer Service Representative

1 month ago

London, Ontario, Canada Intact Financial Corporation Full time

We're looking for a Customer Service Representative, Property Claims to join our team at Intact Financial Corporation.

About the role

This is a fast-evolving environment where you'll be a subject matter expert on our property policies, products, services, and initiatives.

You'll answer calls in a professional manner to take care of our insureds, handle emergency situations in a courteous and respectful manner, and recommend our business partners to our clients.

Key responsibilities

  • Be a subject matter expert on our property policies, products, services, and initiatives.
  • Answer calls in a professional manner to take care of our insureds.
  • Handle emergency situations in a courteous and respectful manner.
  • Recommend our business partners to our clients.
  • Accurately and clearly document files to reflect conversations and actions taken on claims.
  • Ensure that daily call center metrics are met while taking a high volume of inbound calls.
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
  • Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.

What you bring to the table

  • Bachelor's degree or insurance training or equivalent training or experience.
  • At least 6 months experience in a call center environment.
  • Insurance experience is considered an asset.
  • Passionate about customer service.
  • Self-motivated, resourceful, and resilient to overcome various situations is essential.
  • Superior organizational skills and agility to navigate an environment where you must think on your feet.
  • Comfortable with technology and computer systems
  • Excellent communication skills in English with French being an asset.
  • Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital
  • Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
  • No Canadian work experience required however must be eligible to work in Canada.

What we offer

As a permanent member of our team, you'll be empowered to be and do your best every day. Here's what you can expect:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.