Customer Experience and Operations Partner

7 days ago

Mississauga, Ontario, Canada Maersk Full time

About the Role:

We are seeking a highly skilled and experienced Customer Experience and Operations Partner to join our team at Maersk. As a key member of our global logistics team, you will be responsible for managing our customers' experience, including communication, operations, documentation, customer experience, shipment tracking, exception management, and coordination between various teams across the globe.

Key Responsibilities:

  1. Customer Management: Manage our customers' needs, including communication, operations, documentation, customer experience, shipment tracking, exception management, and coordination between various teams across the globe.
  2. Business Requirements: Understand the business requirements and the end-to-end products which Maersk has committed, then execute according to defined IOPs, SOPs, and KPIs. Maintain IOPs, SOPs, and KPIs in accordance with business changes.
  3. Reporting and Data Analysis: Provide timely reports and data to the customer to reflect the status of their shipments and supply chain. Provide ad hoc reports to support better decision-making.
  4. Process Improvement: Maintain IOPs, SOPs, and KPIs in accordance with business changes and ensure adherence to them by all parties.
  5. Relationship Building: Build long-term relationships with our accounts' operational teams. Support the operational teams by providing ideas for process improvements, product offerings, and help improve the customer experience.
  6. System Expertise: Obtain system expert or super user knowledge in one or more of the key systems used to support the scope of work for the customer.

Requirements:

  • Strong Knowledge: Strong knowledge in Cargowise
  • Proven Experience: Proven experience in freight forwarding and domestic freight
  • Change Agility: Change agility and resilience to operate in an ever-changing environment
  • Continuous Learning: Keen to learn and grow, to constantly evolve and be open to new challenges while working independently.
  • Problem-Solving: Ability to simplify and solve complex problems, and willing to analyze, innovate, and find new solutions.
  • Interpersonal Skills: Excellent interpersonal, communication, and collaboration skills, ability to articulate and present to various stakeholders.
  • Adaptability: Ability to work under ambiguity and pressure as we constantly evolve to embrace new ways of working.

Company Benefits:

  • Medical
  • Dental
  • Vision
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more

Pay Range: $72,000-$78,000 CAD*

  • Partner Experience Liaison

    16 hours ago

    Mississauga, Ontario, Canada Community Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Partner Experience Officer to join our team at Community Trust Company. As a Partner Experience Officer, you will play a critical role in supporting our partner and broker relationships, providing exceptional customer service, and driving business growth.Key ResponsibilitiesProvide responsive and...

  • Partner Experience Liaison

    13 hours ago

    Mississauga, Ontario, Canada Community Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Partner Experience Officer to join our team at Community Trust Company. As a Partner Experience Officer, you will play a critical role in supporting our partner and broker relationships, providing exceptional customer service, and driving business growth.Key ResponsibilitiesProvide responsive and...

  • Director, Customer Insights

    5 days ago

    Mississauga, Ontario, Canada Parkland Corporation Full time

    About the Role:The Director, Customer Insights & Experience will lead significant organic growth in both retail and commercial divisions across the Parkland enterprise by seeking & understanding the voice of the customer and parlaying it to build brand platforms, processes, and programs.Key Responsibilities:Quantitative and Qualitative Research:Establish...

  • Director, Customer Insights

    5 days ago

    Mississauga, Ontario, Canada Parkland Corporation Full time

    About the Role:The Director, Customer Insights & Experience will lead significant organic growth in both retail and commercial divisions across the Parkland enterprise by seeking & understanding the voice of the customer and parlaying it to build brand platforms, processes, and programs.Key Responsibilities:Quantitative and Qualitative Research:Establish...

  • Specialist, Customer Experience

    1 month ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...To provide a single point of contact for customer escalations and provide timely resolution, and visibility of efforts, to customers to regain customer loyalty and gain complete consumer satisfaction.What you'll do...1. Accountable to dealing with all customer inquires/communication through all channels (phone, e-mail, letters, surveys,...

  • Director of Customer Experience and Operations

    7 days ago

    Mississauga, Ontario, Canada Northbridge Financial Corporation Full time

    About the RoleThe Director of Contact + is a key leadership position responsible for maintaining daily operations and providing strategic vision for the overall Contact+ department. This role requires a strong leader who can guide the team in delivering exceptional customer service, building strong relationships with clients, sales, underwriting, and other...

  • Director of Customer Experience and Operations

    7 days ago

    Mississauga, Ontario, Canada Northbridge Financial Corporation Full time

    About the RoleThe Director of Contact + is a key leadership position responsible for maintaining daily operations and providing strategic vision for the overall Contact+ department. This role requires a strong leader who can guide the team in delivering exceptional customer service, building strong relationships with clients, sales, underwriting, and other...

  • Specialist, Customer Experience

    2 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...To provide a single point of contact for customer escalations and provide timely resolution, and visibility of efforts, to customers to regain customer loyalty and gain complete consumer satisfaction.What you'll do...Accountable for resolving customer issues/inquires that come to us through all channels (phone, e-mail, letters, social...

  • Digital Product Manager, Customer Experience

    4 weeks ago

    Mississauga, Ontario, Canada McKesson Full time

    McKesson is a purpose-driven, Fortune 10 organization that influences nearly every facet of healthcare. We are recognized for providing insights, products, and services that enhance the accessibility and affordability of quality care. Our focus is on the health, happiness, and well-being of our employees and the communities we serve.At McKesson, your...

  • Estate Specialist

    7 days ago

    Mississauga, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Estate Specialist to join our team at Scotiabank. As an Estate Specialist, you will play a critical role in ensuring the success of our Estate Department, Investment Support in Canada.Key ResponsibilitiesCustomer Focused Culture: Champion a customer-centric culture to deepen client relationships and leverage...

  • Estate Specialist

    1 week ago

    Mississauga, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Estate Specialist to join our team at Scotiabank. As an Estate Specialist, you will play a critical role in ensuring the success of our Estate Department, Investment Support in Canada.Key ResponsibilitiesCustomer Focused Culture: Champion a customer-centric culture to deepen client relationships and leverage...

  • Customer Experience Leader

    2 days ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the RoleThe Customer Experience Leader - Store Operations is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions,...

  • Customer Experience Leader

    2 days ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the RoleThe Customer Experience Leader - Store Operations is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions,...

  • Product Operations Manager

    1 week ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly skilled Product Operations Manager to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for driving the profitable movement of goods throughout the product life cycle.Key ResponsibilitiesOperational Excellence: Manage and motivate a team to ensure operational...

  • Product Operations Manager

    7 days ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly skilled Product Operations Manager to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for driving the profitable movement of goods throughout the product life cycle.Key ResponsibilitiesOperational Excellence: Manage and motivate a team to ensure operational...

  • Product Operations Manager

    3 days ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly skilled Product Operations Manager to join our team at Indigo Books & Music. As a key member of our store operations team, you will be responsible for ensuring the profitable movement of goods throughout the product life cycle.Key ResponsibilitiesOperational Excellence: Manage and motivate a team to ensure operational...

  • Product Operations Manager

    4 days ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly skilled Product Operations Manager to join our team at Indigo Books & Music. As a key member of our store operations team, you will be responsible for ensuring the profitable movement of goods throughout the product life cycle.Key ResponsibilitiesOperational Excellence: Manage and motivate a team to ensure operational...

  • Product Operations Manager

    3 days ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly skilled Product Operations Manager to join our team at Indigo Books & Music. As a key member of our store operations team, you will be responsible for ensuring the profitable movement of goods throughout the product life cycle.Key ResponsibilitiesOperational Excellence: Manage and motivate a team to ensure operational...

  • Digital Customer Experience Product Owner

    3 weeks ago

    Mississauga, Ontario, Canada MCD McKesson Canada Corporation La Corporation McKesson Canada Full time

    About McKesson Canada McKesson Canada is a leading provider of pharmaceutical, healthcare, and technology solutions to retail pharmacies, institutional customers, and the broader Canadian healthcare system. Job Summary As part of their day-to-day operations, retail pharmacy and institutional customers interact with multiple digital platforms within the...

  • Customer Experience Leader

    1 day ago

    Mississauga, Ontario, Canada Indigo Books & Music Inc. Full time

    Job DescriptionThe Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on the company's customer service model and on suggesting and selling products, promotions, and...