Banquet Operations Manager

4 weeks ago


Western Shore, Nova Scotia, Canada IMP Group Full time

Deliver Exceptional Guest Experiences

As a Banquet Manager at Oak Island Resort & Conference Centre, you will be responsible for leading a team of professionals in delivering authentic and unique guest experiences. With a passion for motivation and a commitment to execution, you will ensure that every event is a spectacular success.

The Opportunity

We are seeking an experienced and dynamic individual to join our team as a Banquet Manager. If you have a proven track record of success in banquet operations and a passion for delivering exceptional guest experiences, we want to hear from you.

Key Responsibilities

  • Hire, train, lead, and motivate team members to ensure that staff receive adequate resources and adhere to service standards.
  • Schedule appropriate staffing levels for functions to maintain labour costs.
  • Play a key role in performance management through ongoing coaching, development, and progressive disciplinary processes.
  • Build and maintain strong client relationships within all operational departments and outside vendors.
  • Ensure all function setups and breakdowns are implemented correctly, efficiently, and expeditiously.
  • Manage complaints professionally and take corrective actions to ensure highest level of guest satisfaction.
  • Complete all required reports, authorizations, invoices, and billings for functions.

What We Offer

  • Comprehensive Group Benefits plan.
  • Employee and Family Assistance Program.
  • Group Retirement Program with Company matching contributions.
  • Three weeks paid vacation.
  • Discounts on accommodations, dining, boat tours, and more.
  • Inclusive, supportive, and fun work environment.

Requirements

  • Post-secondary education in Tourism and Hospitality preferred.
  • 2-3 years' experience in a banquet supervisor/banquet manager capacity.
  • Able to lift, pull, and push up to 50 pounds.
  • Able to stand for long periods of time.
  • Effective communication, listening, and people skills.
  • Excellent time management and multi-tasking skills with an eye for detail.
  • Able to work flexible hours, including evenings, weekends, and holidays.

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