IMAC Technician

3 weeks ago


Toronto, Ontario, Canada PeopleToGo Full time
Job Summary:

We are seeking a skilled IMAC technician to join our team at PeopleToGo. As a hardware deployment specialist, you will be responsible for performing intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, and POS devices.

Key Responsibilities:

Perform intermediate IMAC activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

Handle software installation/support/upgrades

Perform deskside support services installing and troubleshooting of hardware, software, and network related issues

Provide 1st level Help Desk support

Perform basic LAN and internetworking related activities

Handle bench repairs (depot service) & remedial maintenance

Respond/update/close calls from National Dispatch/Call Management Center

Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Requirements:

Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities

Have at 1 – 2 years of deskside support experience

Have strong internetworking and troubleshooting skills

Have A+ certification

May have other vendor certifications from Cisco, Microsoft, and/or from OEMs (Dell, Toshiba, Lenovo, HP)

Must be a self-starter and have the ability to manage multiple tasks

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program
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