IMAC Technician

1 month ago


Toronto, Ontario, Canada PeopleToGo Full time
Job Title: IMAC Technician

We are seeking a skilled IMAC technician to join our team at PeopleToGo. As an IMAC technician, you will be responsible for performing intermediate IMAC activities, including hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, and other devices.

Key Responsibilities:
  • Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other hardware deployment related activities
  • Handle software installation, support, and upgrades
  • Perform deskside support services, including installing and troubleshooting hardware, software, and network related issues
  • Provide 1st level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Handle bench repairs and remedial maintenance
  • Respond to and update calls from the National Dispatch/Call Management Center
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
Requirements:
  • 1-2 years of field service experience in hardware roll-outs, refreshes, and other deployment related activities
  • 1-2 years of deskside support experience
  • Strong internetworking and troubleshooting skills
  • A+ certification
  • May have other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP)
  • Self-starter with ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Availability to work flexible work schedules
Education:

Minimum of a Diploma from a recognized IT program


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