IT Operations Professional

2 weeks ago


Burnaby, British Columbia, Canada Procon Mining & Tunnelling Ltd. Full time

Procon Mining and Tunnelling Ltd. is a leading mine development contractor in North America, specializing in underground mine development, contract mining, underground excavations, civil tunneling, and mining-related construction projects.

The company's culture is driven by integrity, innovation, relationships, and performance for clients, business partners, and the communities they work with.

As a safety-sensitive business, workforce safety is the foundation of everything Procon does.

The company takes pride in its extensive history of successfully partnering with Indigenous communities, offering mutually beneficial outcomes through economic benefits and capacity building.

They believe in Indigenous partnerships that move beyond compliance, truly valuing the experience and knowledge brought to these partnerships.

Procon is seeking a motivated and experienced IT Operations Specialist to join their IT department, working out of their Saskatoon, SK office, or considering candidates living in proximity to their offices in Burnaby, BC, Nisku, AB, and Val d'Or, QC.

Position Summary:

The IT Operations Specialist will report to the IT Manager and be accountable for all operational IT services, including being the first point of contact for IT-related queries from both local and remote employees.

Responsibilities:
  • Provide Tier 1 and 2 level support on OS, software, hardware, mobile, and network
  • Build images and backups as required on laptops and workstations
  • Maintain and support internal and third-party software packages, escalating issues to vendors
  • Build and deploy technology to automate maintenance, security, and deployment processes for workstations and mobile devices
  • Research and resolve problems within the scope of responsibility
  • Create or update accurate technical support documentation
  • Recommend procedure modifications or improvements as needed
  • Conduct on-site and remote maintenance or support
  • Conduct special projects and assignments as assigned
Qualifications / Requirements:
  • This is a bilingual position, requiring English and French
  • Minimum 3 years proven working experience in an IT Operations Specialist role
  • College diploma or university degree in Computer Science or a related field
  • Previous working knowledge of Windows 10 & 11, Windows Servers 2016 or 2019, Active Directory & O365, networking, multi-function printers, IOS and Android, and ITIL v4 Foundation, A+ certification, Network+, or Sec+
  • Excellent communication skills, written and verbal
  • Strong documentation and customer service skills
  • Strong attention to detail, ability to prioritize, manage time, meet deadlines, multitask, and work in a fast-paced environment
  • A highly motivated team player with the skills and ability to manage changing priorities
  • Exemplary attendance and punctuality
  • Ability to travel
  • Flexible work schedule and ability to work long hours when necessary
  • Background check required
  • Candidates identifying as Indigenous are encouraged to apply
What We Offer:
  • Competitive compensation range between $60,000 - $75,000 per year based on experience, skills, and qualifications
  • Group RRSP
  • Vacation
  • Leading Extended Health Care benefits
  • Employee Assistance Program
  • Ability to develop your career alongside industry leaders
  • Opportunity to create change within the workplace
  • A positive and driven work environment
  • Flexible work arrangement, including working partially from the office and home
Diversity, Equity, and Inclusion:

Procon values diversity, equity, and inclusion, striving to increase Indigenous and minority groups representation within their workforce composition.

They are an equal opportunity employer, welcoming all qualified applicants.



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