Senior Food Service Manager

3 weeks ago


Hamilton, Ontario, Canada Tim hortons Full time
About the Role

Tim Hortons is seeking a skilled Senior Food Service Manager to lead our restaurant operations. As a key member of our team, you will be responsible for ensuring exceptional customer experiences and driving sales growth through efficient operations.

Key Responsibilities
  • Operations Management: Supervise and coordinate activities of staff who prepare and portion food, ensuring high-quality products and excellent customer service.
  • Team Leadership: Train staff in job duties, sanitation, and safety procedures, and provide ongoing coaching and feedback to improve performance.
  • Customer Service: Address customer complaints or concerns, and work to resolve issues in a timely and professional manner.
  • Reporting and Analysis: Prepare and submit reports on sales, customer feedback, and operational performance to inform business decisions.
  • Culinary Expertise: Develop and maintain knowledge of our menu, ingredients, and preparation methods to ensure consistency and quality.
  • Workforce Planning: Establish work schedules and manage staff hours to meet business demands and achieve sales targets.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Skills: Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Personal Qualities: Efficiency, flexibility, and a strong work ethic, with a passion for delivering exceptional customer experiences.
Why Join Us?

Tim Hortons offers a supportive and inclusive work environment, with opportunities for professional growth and development. We prioritize employee well-being and offer a range of benefits, including health, dental, and vision care, as well as group insurance benefits.



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