Customer Service Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Circle K Retail. The successful candidate will be responsible for leading a team of sales associates, overseeing daily operations, and ensuring exceptional customer service.
Key Responsibilities:- Lead a team of 3-4 sales associates in achieving sales targets and providing excellent customer service.
- Supervise and coordinate the activities of workers, ensuring smooth store operations.
- Authorize returns and exchanges, process refunds, and handle customer complaints in a professional and courteous manner.
- Prepare reports on sales volumes, merchandising, and personnel matters to support business decisions.
- Resolve issues promptly and efficiently, including supply shortages, stock discrepancies, and other operational challenges.
- Organize and maintain inventory, ensuring accurate stock levels and efficient storage.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in retail or customer-facing roles.
- Excellent communication and interpersonal skills, with the ability to work under pressure and meet tight deadlines.
- Ability to work independently and as part of a team, with strong problem-solving and conflict resolution skills.
- Familiarity with cash handling procedures and Point-of-Sale systems.
The Customer Service Team Lead will work primarily in a fast-paced retail environment, with regular interaction with customers, colleagues, and management. This role requires standing for extended periods, walking, and occasional heavy lifting.
Personal Qualities:- Accurate and detail-oriented, with a focus on delivering exceptional customer experiences.
- Client-focused, with excellent oral communication and interpersonal skills.
- Efficient and organized, with a high level of reliability and flexibility.
- A team player, with a positive attitude and willingness to learn and adapt.
$45,000 - $55,000 per annum, depending on experience and performance.
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Food Service Team Lead
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Sales Team Lead
2 weeks ago
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Customer Service Representative
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