Customer Service Team Lead

2 weeks ago


Stony Plain, Canada Circle K Full time
Job Title: Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Circle K Retail. The successful candidate will be responsible for leading a team of sales associates, overseeing daily operations, and ensuring exceptional customer service.

Key Responsibilities:
  • Lead a team of 3-4 sales associates in achieving sales targets and providing excellent customer service.
  • Supervise and coordinate the activities of workers, ensuring smooth store operations.
  • Authorize returns and exchanges, process refunds, and handle customer complaints in a professional and courteous manner.
  • Prepare reports on sales volumes, merchandising, and personnel matters to support business decisions.
  • Resolve issues promptly and efficiently, including supply shortages, stock discrepancies, and other operational challenges.
  • Organize and maintain inventory, ensuring accurate stock levels and efficient storage.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in retail or customer-facing roles.
  • Excellent communication and interpersonal skills, with the ability to work under pressure and meet tight deadlines.
  • Ability to work independently and as part of a team, with strong problem-solving and conflict resolution skills.
  • Familiarity with cash handling procedures and Point-of-Sale systems.
Working Conditions:

The Customer Service Team Lead will work primarily in a fast-paced retail environment, with regular interaction with customers, colleagues, and management. This role requires standing for extended periods, walking, and occasional heavy lifting.

Personal Qualities:
  • Accurate and detail-oriented, with a focus on delivering exceptional customer experiences.
  • Client-focused, with excellent oral communication and interpersonal skills.
  • Efficient and organized, with a high level of reliability and flexibility.
  • A team player, with a positive attitude and willingness to learn and adapt.
Estimated Salary:

$45,000 - $55,000 per annum, depending on experience and performance.



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