Site Operations Manager

3 weeks ago

Ottawa, Ontario, Canada Domus Building Cleaning Company Ltd. Full time
Job Title: Site Service Manager

Job Overview:

As a Site Service Manager at Domus Building Cleaning Company Ltd., you will be responsible for overseeing all aspects of janitorial services at designated sites. Your primary goal will be to ensure compliance with contract obligations and deliver high-quality services to meet client expectations.

Duties and Responsibilities:

* Oversee daily, weekly, and monthly cleaning services according to the janitorial service agreement.
* Respond to additional service requests or building inspections in a timely manner.
* Complete weekly schedules for each LD, HD, Porter, and/or any other frontline position.
* Conduct regular schedule and impromptu inspections and audits to ensure quality control.
* Manage all client communication related to the delivery of services as outlined in the contract MSA.
* Work closely with Regional VP to ensure customer satisfaction and contractual obligations are met.
* Lead and manage cleaning supervisors and staff, fostering a cohesive and productive work environment.
* Ensure adequate staffing levels are maintained.
* Coordinate job openings and hiring processes with HRBP to fill any gaps in the team.
* Manage equipment and vehicle maintenance.
* Implement and manage the company's Health and Safety (H&S) program at the site.
* Deliver required training to meet both legislative and contractual requirements.
* Conduct daily and weekly building inspections to ensure all work meets contract specifications.
* Manage site materials and product inventory.

Required Skills/Abilities:

* Proven experience in managing cleaning services in a commercial or institutional setting.
* Strong leadership and team management skills.
* Excellent communication skills, both verbal and written.
* Knowledge of Health and Safety regulations and procedures.
* Ability to conduct thorough inspections and report on performance.
* Experience in inventory and budget management.
* Proficiency in using relevant software for tracking and managing services.
* Experience in budgeting, work loading, and cost controls.
* Commitment to maintaining best-in-class service.

Working Conditions:

This is a full-time position requiring site presence and occasional travel to the company head office for management meetings.

Bonus Eligibility:

This position will qualify for an annual bonus to a maximum of 5% of annual salary.

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