Coffee Shop Ambassador

7 days ago


Nanaimo, British Columbia, Canada Edgewood Health Network Inc Full time

Edgewood Health Network Inc is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities.

We are committed to providing quality treatment for Canadians, with over 100 years of collective experience in inpatient, outpatient, and online programs across the country.

EHN Canada prides itself on offering excellent and accessible care to all Canadians through a compassionate approach.

This role is responsible for delivering exceptional customer service and sales in our Coffee Shop, including food preparation, inventory management, and ambassador duties on behalf of the facility.

The ideal candidate will possess strong communication skills, cash handling experience, and a passion for providing an exceptional patient experience.

Key responsibilities include:

  • Fantastic, judgement-free customer service
  • Cash management, including daily sales summaries and reconciliations
  • Inventory management and stock rotation
  • Food and coffee service and preparation
  • Maintenance of stock levels as needed
  • Light housekeeping and maintenance
  • Ordering of supplies as directed
  • Ensuring patients are not in the store when they have scheduled activities
  • Notifying clinical staff and management in case of emergencies or unusual circumstances

Requirements include:

  • Previous barista experience an asset
  • Retail experience an asset
  • Lived experience with personal or family addiction helpful
  • Grade 12 or equivalent diploma required
  • Cash management experience or strong mathematical skills required
  • Superior verbal and written communication and comprehension skills
  • Current Food Safe Certification (can be obtained after hire)

This position may require work during evenings, weekends, and statutory holidays. The starting wage is $18.50 per hour.

Benefits and perks include:

  • Comprehensive benefits package, including a yearly allowance for mental health services
  • Employee Assistance Program through LifeWorks
  • Paid time off policies, including a paid day off on your birthday
  • Access to in-house fitness facilities or discounted external gym memberships
  • Remote or hybrid work models for eligible employees
  • Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
  • Personal and professional development through our Education Support Assistance program
  • Nationwide presence allows for supportive relocation opportunities
  • Defined Benefit pension through CAAT with employer contribution
  • Maternity and parental leave top-up
  • Access to discounts at Kids & Co. Daycare


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