E-Commerce Operations Specialist

4 weeks ago

Boucherville, Quebec, Canada RONA inc. Full time
Job Title: Specialist, e-Commerce Operations

At RONA inc., we are seeking a highly skilled Specialist, e-Commerce Operations to join our team. As a key member of our e-commerce operations team, you will play a critical role in ensuring the smooth and efficient fulfillment of online orders.

Key Responsibilities:
  • Support the store fulfillment and digital operations teams to ensure on-time fulfillment and reduce cancellations.
  • Work cross-functionally with stores associates, store operations, product development teams, digital marketing, merchandising, contact centre, and other business partners to facilitate the effective fulfillment of e-commerce orders.
  • Be a system expert for Rona and RenoDepot banners, knowing inside and out how the order fulfillment systems function and all the logic and processes that happen behind the scenes.
  • Support any new operational projects/technologies, including analysis of current processes, brainstorming different strategies with risk/benefit analysis, and creating detailed training packages and communications for roll out of the new functionality.
  • Analyze online orders and customer metrics, look for trends, and suggest ways to improve the fulfillment and customer service experience.
  • Identify process gaps and inefficiencies on our website, fulfillment systems, processes, and tools, and work to bring about positive change.
  • Provide guidance and troubleshooting to store fulfillment teams that are having difficulties fulfilling or returning orders.
  • Manage the internal system's store details to correctly display online all required store info, working with store operations, SEO, and marketing teams.
  • Oversee changes to the stores' online order fulfillment methods, operating hours, and curbside pickup scheduler hours, and take action as required.
  • Manage and triage all questions and issues via a shared mailbox from cross-functional partners.
  • Monitor and report on key performance indicators (KPIs), including on-time SLAs and cancellation rates, creating and distributing reporting as required.
Requirements:
  • Previous experience with e-commerce, finance, and/or fulfillment.
  • Excellent communication and interpersonal skills with the ability to work independently in a virtual environment.
  • Ability to manage multiple tasks at the same time and meet tight deadlines.
  • Strong computer savvy with extensive knowledge of Microsoft Office products.
  • Good knowledge of retail store environments.
  • Functional/work experience with Order Management Systems.
What We Offer:
  • A fitness centre, sports activities, and showers.
  • A childcare centre that can accommodate up to 78 children.
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations.
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations).
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations.
  • Career growth opportunities within the company.
  • An inclusive and safe working environment.
  • Promotion of work-life balance.
  • An employer that's involved in the community.

  • E-commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsAt RONA Inc., we are seeking a highly skilled Specialist, e-Commerce Operations to join our team. This is a hybrid role that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and implement e-commerce strategies to...

  • E-commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsAt RONA Inc., we are seeking a highly skilled Specialist, e-Commerce Operations to join our team. This is a hybrid role that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and implement e-commerce strategies to...

  • E-commerce Operations Specialist

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, Quebec.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop...

  • E-commerce Operations Specialist

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, Quebec.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop...

  • E-commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, QC.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and...

  • E-commerce Operations Specialist

    3 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, QC.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and...

  • E-commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, QC.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and...

  • E-commerce Operations Specialist

    3 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, QC.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and...

  • E-commerce Operations Specialist

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, QC.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and...

  • E-commerce Operations Specialist

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job Title: Specialist, e-Commerce OperationsWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. in Boucherville, QC.About the Role:This is a hybrid position that requires a strong understanding of e-commerce operations and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and...

  • E-Commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesOrder Fulfillment: Ensure timely and accurate fulfillment of...

  • E-Commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesOrder Fulfillment: Ensure timely and accurate fulfillment of...

  • Specialist, e-Commerce Operations

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. This role will be responsible for ensuring the smooth operation of our e-commerce platform, including order fulfillment, inventory management, and customer service.Key ResponsibilitiesManage and optimize the order fulfillment process to ensure timely...

  • Specialist, e-Commerce Operations

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled Specialist, e-Commerce Operations to join our team at RONA Inc. This role will be responsible for ensuring the smooth operation of our e-commerce platform, including order fulfillment, inventory management, and customer service.Key ResponsibilitiesManage and optimize the order fulfillment process to ensure timely...

  • E-Commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesOrder Fulfillment: Ensure timely and accurate fulfillment of...

  • E-Commerce Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesOrder Fulfillment: Ensure timely and accurate fulfillment of...

  • E-Commerce Operations Specialist

    3 weeks ago

    Boucherville, Quebec, Canada Rona Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesSupport the store fulfillment and digital operations to ensure...

  • E-Commerce Operations Specialist

    3 weeks ago

    Boucherville, Quebec, Canada Rona Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesSupport the store fulfillment and digital operations to ensure...

  • E-Commerce Operations Specialist

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesSupport the store fulfillment and digital operations teams to...

  • E-Commerce Operations Specialist

    2 months ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at RONA Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our e-commerce platform.Key ResponsibilitiesOrder Fulfillment: Ensure timely and accurate fulfillment of...