Hotel Operations Manager

2 weeks ago


Montréal, Canada Hôtel Moxy Montreal Down-Town Full time
Hotel Operations Manager Opportunity

We are seeking an experienced Hotel Operations Manager to lead our front desk and guest service operations at the Hôtel Moxy Montreal Down-Town. This key position is responsible for ensuring seamless hotel operations, exceptional customer satisfaction, and a positive work environment.

About Us

The Hôtel Moxy Montreal Down-Town offers a unique blend of comfort, style, and convenience in the heart of downtown Montreal. Our 216 rooms and over 700 apartments provide stunning views of the city. We strive to redefine the guest experience with an energetic twist, offering an indoor pool, fully equipped gym, whirlpool, and panoramic views.

Compensation Package

Our competitive compensation package includes:

  • A salary range of $65,000 - $85,000 per annum, depending on experience
  • Group insurance
  • Registered Retirement Savings Plan (RRSP)
  • Paid personal days
  • Orientation plan
  • Participation in the development of new brands
  • 50% discount at RIMAP hotel restaurants
  • Marriott travel benefits
Job Description

The Front Office Manager oversees all aspects of the hotel's front desk and guest service operations, including:

  • Leading the front desk team and night audit process
  • Ensuring excellent customer satisfaction through prompt response to guest requests
  • Managing guest complaints and concerns
  • Overseeing human resources management, including workforce planning, performance management, and training
  • Scheduling and assigning tasks to the front desk team
  • Implementing health and safety procedures, such as key management and emergency protocols
  • Assisting with payroll procedures and ensuring accuracy
  • Preparing and managing the department budget
Requirements

To be successful in this role, you will require:

  • A post-secondary diploma in hotel management or a related field
  • At least 5 years of experience in hotel management, customer service, or a related field
  • Knowledge of French and English, both spoken and written
  • Ability to work under pressure, manage priorities, and lead a team
  • Familiarity with Microsoft Office and hospitality software


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