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Data Processing Specialist

2 months ago

Markham, Ontario, Canada Giesecke+Devrient Full time

Job Summary:

As a key member of our IT Operations team at Giesecke+Devrient, the successful candidate will be responsible for providing critical support services for data processing activities. This includes monitoring and managing data communication activities to ensure seamless job processing, as well as communicating with various departments to provide status updates and resolve issues.

Responsibilities:

  • Monitor data communication activities to ensure successful job processing and escalate any issues promptly.
  • Provide Level 1 support for data communication, production support, and IT service desk-related issues.
  • Process customer data using customized applications and troubleshoot data processing issues.
  • Report sorting and printing for various departments and ensure timely and error-free file transmission.
  • Filing reports, documentation, and creating production tickets.
  • Provide first-level IT support during after-hours for other departments and manage remakes of print jobs.
  • Backup Media handling for offsite storage and provide basic IT support for resolving computer-related issues.
  • Accommodate Help Desk in network and application changes and monitor services and network availability.
  • Assist in Data Communication configuration for customers and aid in Print job management.

Qualifications, Experience, and Educational Requirements:

  • Knowledge and experience in computers and application use, including Windows 10 and Microsoft Office Applications.
  • Basic data processing experience and knowledge of laser printers.
  • Good verbal and written communication skills in English and technical experience in troubleshooting basic IT-related issues.
  • Proven interpersonal, analytical, presentation, and problem-solving skills, with the ability to multi-task, organize, and prioritize with attention to detail.
  • Self-motivated team player with the ability to interact collaboratively and work well under pressure in meeting tight deadlines.
  • Experience in networking, including cabling and understanding basic network switches, and the ability to absorb and retain information quickly.
  • Basic programming knowledge is an asset.

Working Conditions:

  • Permanent afternoon shift with the ability to work other hours when needed to cover for other team members.
  • Required to cover Saturday data processing from 7AM to 12PM on a rotational basis with other team members (once a month).
  • May require to provide support on public holidays and maintain confidentiality.
  • Ability to work in a team environment and communicate via phone and email.

Physical Requirements:

  • Physical bending and frequently lifting of up to 25 lbs.
  • Ability to rack servers and networking devices.