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Data Processing Specialist

1 month ago

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Job Summary:

As a Data Processing Specialist at Giesecke+Devrient, you will play a vital role in ensuring the smooth operation of our data processing activities. Your primary responsibility will be to monitor and manage data communication activities, ensuring that jobs are received and processed successfully.

Responsibilities:

  • Monitor data communication activities to ensure timely and successful job processing.
  • Provide Level 1 support for data communication, production support, and IT service desk-related issues.
  • Promptly escalate any data communication issues with customers and ensure they are resolved.
  • Process customer data using customized applications.
  • Troubleshoot data processing issues (Level 1).
  • Report sorting and printing for various departments.
  • Ensure incoming and outgoing files are sent on time and without failures.
  • Filing reports, documentation, and creating production tickets.
  • Provide first-level IT support during after-hours for other departments.
  • Manage remakes of print jobs.
  • Backup Media handling for offsite storage.
  • Provide basic IT support for resolving computer-related issues.
  • Accommodate Help Desk in network and application changes.
  • Monitor Services and Network availability.
  • Assist in Data Communication configuration for customers.
  • Aid in Print job management.

    Qualifications, Experience, and Educational Requirements:

    • Knowledge and experience in computers and application use such as Windows 10 and Microsoft Office Applications (Word, Excel, email).
    • Basic data processing experience.
    • Knowledge and experience in laser printers.
    • Good verbal and written communication skills in English.
    • Technical experience in troubleshooting basic IT-related issues.
    • Proven interpersonal, analytical, presentation, and problem-solving skills.
    • Ability to multi-task, organize, and prioritize with attention to details.
    • Self-motivated team player with ability to interact in a collaborative manner.
    • Demonstrated ability to work well under pressure in meeting tight deadlines.
    • Experience in networking such as cabling and understanding basic network switches.
    • Ability to absorb and retain information quickly and also bring new ideas to the team.
    • Knowing basic programming knowledge is an asset.

      Working Conditions:

      • Permanent Afternoon Shift but ability to work other hours when needed to cover for other team members.
      • Required to cover Saturday Data Processing from 7AM to 12PM on a rotational basis with other team members (once a month).
      • May require to provide support on public holidays.
      • Responsible to maintain confidentiality.
      • Ability to work in a team environment.
      • Available to work rotating shifts (Days, Afternoons, and Midnights).
      • Ability to communicate via Phone and email.

        Physical Requirements:

        • Physical bending and frequently lifting of up to 25 lbs.
        • Ability to rack servers and networking devices.