Data Processing Specialist
1 month ago
Job Summary:
As a Data Processing Specialist at Giesecke+Devrient, you will play a crucial role in ensuring the smooth operation of our data processing activities. Your responsibilities will include monitoring data communication activities, providing level 1 support for data communication and production support, and troubleshooting data processing issues.
Responsibilities:
- Monitor data communication activities to ensure jobs are received and processed successfully.
- Provide level 1 support for data communication, production support, and IT service desk related issues.
- Promptly escalate any data communication issues with customers and ensure they are resolved.
- Process customer data using customized applications.
- Troubleshoot data processing issues (level 1).
- Report sorting and printing for various departments.
- Ensure incoming and outgoing files are sent on time and without failures.
- Filing reports, documentation, and creating production tickets.
- Provide first-level IT support during after-hours for other departments.
- Manage remakes of print jobs.
- Backup media handling for offsite storage.
- Provide basic IT support for resolving computer-related issues.
- Accommodate help desk in network and application changes.
- Monitor services and network availability.
- Assist in data communication configuration for customers.
- Aid in print job management.
Qualifications, Experience, and Educational Requirements:
- Knowledge and experience in computers and application use such as Windows 10 and Microsoft Office applications (Word, Excel, email).
- Basic data processing experience.
- Knowledge and experience in laser printers.
- Good verbal and written communication skills in English.
- Technical experience in troubleshooting basic IT-related issues.
- Proven interpersonal, analytical, presentation, and problem-solving skills.
- Ability to multi-task, organize, and prioritize with attention to details.
- Self-motivated team player with ability to interact in a collaborative manner.
- Demonstrated ability to work well under pressure in meeting tight deadlines.
- Experience in networking such as cabling and understanding basic network switches.
- Ability to absorb and retain information quickly and also bring new ideas to the team.
- Knowing basic programming knowledge is an asset.
Working Conditions:
- Permanent afternoon shift but ability to work other hours when needed to cover for other team members.
- Required to cover Saturday data processing from 7 AM to 12 PM on a rotational basis with other team members (once a month).
- May require to provide support on public holidays.
- Responsible to maintain confidentiality.
- Ability to work in a team environment.
- Available to work rotating shifts (days, afternoons, and midnights).
- Ability to communicate via phone and email.
Physical Requirements:
- Physical bending and frequently lifting of up to 25 lbs.
- Ability to rack servers and networking devices.
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