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System Analyst

2 months ago

Toronto, Ontario, Canada Flexstaf IT Full time

Job Title: System Analyst - IT Solutions Expert

Location: Remote

Duration: 6 months contract (with possibility of extensions)

MUST-HAVE SKILLS:

Clearance Requirement: Secret Must Have

Job Description:

Key Responsibilities:

  • Implement applications to support projects, departments, organizations, or corporate services.
  • Translate business requirements into systems design and technical specifications.
  • Analyze and recommend alternatives and options for technical solutions.
  • Analyze business requirements, perform feasibility studies, and provide costing estimates for options analysis, map interdependencies, and produce the required functional and technical specifications or process re-engineering recommendations.
  • Provide system expertise to both functional and technical teams to ensure effective integration of solutions across the application(s).
  • Provide application support to end-users by troubleshooting and correcting issues, providing training, and reporting to management.

Requirements:

  • Familiarity with troubleshooting and making minor modifications in Digital Workplace Catalog and DWP.
  • Familiarity in installing/patching ITSM (ARS, AI, CMDB, ITSM, RKM, SLM) plus Smart IT and DWP & DWPC all v20.x and newer.
  • Familiarity in data configurations of ITSM (ARS, AI, CMDB, ITSM, RKM, SLM) plus Smart IT and DWP & DWPC all v20.x and newer.
  • Familiarity in Smart Reporting install, configurations, and ability to make minor modifications.
  • Ability to review remedy workflow via dev-studio and troubleshoot performance issues including, enabling various kind of logs and identifying workflows or platform aspects from a root cause analysis.
  • Also, being able to run utilities for post DB copy updates, foundation data loads (manually or through DMT tool).
  • Analyzing SOAP, REST and atrium-integrator based integrations.
  • Familiarity in working with Operating system mainly Linux.
  • Experience working with support for creating tickets and providing log files etc. is key.

Specialties:

  • ITSM, BSM, SaaS, Cloud Computing, Asset, CMDB, ITIL, Workflow, Discovery, Job scheduling, Virtualization, Server Provisioning, Patch, Vendor Relationship, Security, Compliance, CIO Dashboards, Analytics, Mobility, and Data Center Automation.