Senior Business Application Manager

2 days ago

Edmonton, Alberta, Canada Civeo Full time

About Civeo

Civeo is a global leader in workforce accommodation solutions, dedicated to providing exceptional service to our guests and fostering a diverse and inclusive workplace. Our unique approach focuses on guest wellbeing, operational efficiency, community building, and property development, making us a trusted partner for companies operating in remote locations.

Job Summary

We are seeking an experienced Senior Business Application Manager to lead our North American team. As a key member of our business services delivery team, you will be responsible for managing a portfolio of business applications and services, providing leadership, direction, and coaching to Business System Analysts, and driving service delivery excellence.

Key Responsibilities

  • Coordinate with senior management and IT teams to ensure alignment and prompt resolution of urgent priorities;
  • Communicate effectively with various levels of management and stakeholders, providing exceptional customer service;
  • Oversee the performance, availability, capacity, change, and major incident management of mission-critical business applications and services;
  • Develop tactical/operational plans to enable projects, operational initiatives, and systems support, working closely with the Project Management Office;
  • Recruit, mentor, and manage a high-performing team, partnering with the Business Applications Director to build innovative, engaged, and successful teams;
  • Provide oversight, career development, and supervisory functions for direct reports;
  • Maintain a positive working environment aligned with our core values;
  • Lead operational and corporate projects in line with our corporate project management methodology;
  • Ensure successful delivery of quality solutions meeting stakeholder expectations;
  • Build and manage effective customer and vendor relationships by understanding related business strategy, operational goals, and managing expectations;
  • Support and mentor Business System Analysts in aligning workflow, implementing technology and process best practices, and increasing efficiencies across all functional areas of the business;
  • Work closely with key stakeholders to identify reporting and application solutions;
  • Provide leadership in writing functional specifications to address application bugs and minor enhancements;
  • Manage operational support documentation and user guides for support provided to the business or other parts of IT;
  • Analyze implications of requested new or enhanced application functionality and provide feedback;
  • Facilitate delivery of all production system updates through the change management process;

Qualification Requirements

  • Degree or diploma in computer science or a related program;
  • 5+ years of direct leadership experience managing application support teams through business analysis, resource management, hiring, performance reviews, time management, and training plans;
  • Demonstrated experience managing cross-functional projects, enterprise-level service delivery, and operational initiatives;
  • Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating;
  • Strong analytical and problem-solving skills, including superior critical thinking skills and decision-making confidence;
  • Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience;
  • Strong presentation skills, including the ability to present technical material to audiences with varying degrees of technical competence;
  • Valid Class 5 Driver's License with a 5-year driving record satisfactory to Civeo's driving criteria;
  • Property Management, Hospitality industry, or Retail industry experience preferred but not mandatory;
  • Some software development exposure or experience (please highlight);
  • ERP experience is an asset;
  • Excellent verbal & written communication skills;
  • Demonstrated project management skills;
  • Advanced analytical skills in gathering system requirements, logical data & process modeling, use case modeling, work flow modeling;
  • Self-starter and highly motivated to achieve results;
  • Propensity to innovate and challenge the status quo;
  • Maturity of judgment and on-demand decision making to resolve problems without delay and/or to seek support when required;
  • Demonstrated organization, time management, and multi-tasking skills;
  • Detail oriented, but also able to view a big picture and understand strategic context;
  • Proficient in MS Office products;
  • Ability to juggle multiple projects & tasks and prioritize and deliver results in the face of competing business interests;
  • Business acumen – ability to quickly grasp how a process works and leverage that knowledge to drive business results;
  • Ability to build relationships quickly and lead a team to common goals;

Salary Range

$120,000 - $150,000 per year, depending on experience.

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