Fitness Operations Manager

1 month ago


Chatham, Canada Planet Fitness Full time

**Job Summary**

The Assistant Manager will oversee gym operations to ensure an exceptional member experience and financial success. This role involves leading a team of employees in a positive and motivating manner, with a focus on employee training and development.

**Key Responsibilities**

  • Recruit, hire, train, and develop a high-performing staff.
  • Create a welcoming atmosphere for members and ensure staff follows superior customer service guidelines.
  • Staff Management:
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports.
    • Administration and processing of employee payroll.
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
  • Front Desk Activities:
    • Answer phones and assist callers.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate member requests, issues, and questions.
  • Ensure prompt opening/closing of the gym.
  • Oversee cleanliness and maintenance of the facility.
  • Manage marketing efforts and authorize expenditures.

**Qualifications/Requirements**

  • Superior customer service skills.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency.
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • CPR Certification required.
  • High school diploma/GED equivalent required.

**Benefits Include**

  • Paid Time Off.
  • Health Insurance.
  • RESP and Profit Sharing.
  • Free Black Card Membership.
  • Salary range $30,000 - $35,000/year.

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