Fitness Coach

5 months ago

ChathamKent, Canada Planet Fitness Full time

Become Planet Fitness Certified and learn how to coach our members along their own fitness and wellness journey and gain incredible leadership experience that could help you grow your career here at Impact Fitness. This is truly a unique role and opportunity.

Starting pay is $17.05/hour plus a quarterly bonus based on performance goals..

Responsibilities include but are not limited to the following:

- Drive a positive culture through commitment, communication, and adherence to our Core Values, and ensure an ongoing commitment to the Judgement Free Zone (JFZ).
- Ensure a consistent focus on quality communication and interactions, clean and organized clubs, and superb customer service throughout the club.
- Ensure the safety of team members, club members, and club property.
- Consistently and constantly demonstrate a desire to be a team player.
- Promote/maintain consistent accountability and adherence to policies and procedures.
- Promote the Judgement Free Zone
- Encourage all members and guests along their fitness journey within the club.
- Advocate for the Planet Fitness Mobile App with all members, guests, and prospective members.
- Lead sessions: Design Your Own Program, New Member Orientation, Core, Stretch, Upper Body, Lower Body, PF360 Strength, PF360 Burn, TRX.
- Maintain a positive Net Promoter Score (NPS)
- Respond to member questions and concerns in a timely and professional manner.
- Accurately describe and promote membership options with members, guests, and prospective members.
- Ensure repair and maintenance of both the facility and equipment to brand standards.
- Assist AM/CM in tracking, achieving, and maintaining all key performance indicators (KPIs).
- Elevate concerns to the AM or CM as needed.
- Other duties as assigned.

**Qualifications**
- Service-oriented and able to resolve member concerns.
- Basic computer proficiency.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Minimum High School Diploma or GED Equivalent and must be 18 years of age or older.
- 1-2 years of experience in either customer service, coaching, or leading teams.
- Initiative and strong communication skills.
- Great organizational, relationship-building, and problem-solving skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Willingness and aptitude to move into an AM role within 18 months.

**Benefits**
- Planet Fitness Coaching Certification.
- Competitive compensation packages, including medical, dental, and vision plans.
- Medical/Life insurance/Disability/Health/wellness programs.
- A strong commitment to development and internal advancement opportunities.
- Retirement savings and investment plan with employer match.
- Generous paid time off and paid holidays.
- Free Black Card Membership.
- Free CPR certification.

**Social Responsibilities**

Enable all people to enhance their lives through an affordable, high-value, non-intimidating, judgement-free fitness environment. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources.

**Working Environment**

This position operates in a customer-facing environment in retail locations. This position routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.

**Physical Requirements**

While performing the job responsibilities, the employee must regularly talk and hear. Employees are often required to sit, stand, and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

**Position Type/Expected Hours of Work**

This is a full-time, exempt position. This description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time or without notice. We are a 24/7 business operation.

**EEO Statement**

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.

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