Assistant Manager

1 month ago

Chatham, Canada Planet Fitness Full time
{"title": "Assistant Manager", "description": "Job Summary

The Assistant Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive and motivating manner, with a focus on continuous employee training and development.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff.
  • Create and maintain a welcoming atmosphere for members, prospective members, and guests.
  • Staff Management:
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports.
    • Administration and processing of employee payroll.
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
  • Front Desk Activities:
    • Answer phones and assist callers.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate member requests, issues, and questions.
  • Ensure prompt opening/closing of gym.
  • Oversee cleanliness and maintenance of facility.
  • Manage marketing efforts and ensure staff is aware and trained on promotions.
  • Authorize expenditures and refunds.
  • Prepare HR-related forms and send to Corporate Payroll Team.
  • Track statistics and reports.
  • Backup support for absent employees.
Qualifications/Requirements
  • Superior customer service skills.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency.
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits
  • Paid Time Off.
  • Health Insurance.
  • RESP and Profit Sharing.
  • Free Black Card Membership.
  • Salary range $30,000 - $35,000/year.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
", "lang_code": "en"}

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