IT Technical Support Intern

1 week ago

Montreal, Quebec, Canada Nestlé SA Full time

Job Overview

We are seeking a highly skilled IT Technical Support Intern to join our team at Nestlé SA. As a key member of our IT department, you will be responsible for providing localized implementation, high-quality, and effective end-user Level 1 and 2 support for hardware and software on client workstations, point-of-sale devices, office network printers, telecommunication infrastructure, and network devices.

Key Responsibilities

  • Provide day-to-day support for office network printers, telecommunication equipment, and network devices, including installs, moves, changes, repairs, and de-installs.
  • Facilitate problem resolution by troubleshooting issues, updating tickets with current information, and driving the resolution process within service level objectives.
  • Liaise with 3rd-party support vendors to ensure seamless support and resolution.
  • Ensure the respect of Nestlé Security and Compliance standards.

Requirements

  • Education in Computer Science or Business-related area or relevant experience.
  • 1 year IT experience in a technical role is preferred.
  • Bilingualism in English and French language skills are a requirement.
  • Capacity to work with multiple external resolution groups.
  • Experience working in a retail environment is strongly preferred.

What We Offer

  • Flexible and hybrid work arrangements.
  • Excellent training and development programs as well as opportunities to grow within the company.
  • Free Nespresso Coffee Machines and $100 monthly coffee credit.
  • Up to 50% off – Nespresso Coffee Machine, Capsules, and accessories.
  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products.

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