Application Consultant

2 months ago


Slave Lake, Canada N. Harris Computer Corporation - USA Full time

About the Role:

We are seeking a highly skilled Application Consultant to join our team at N. Harris Computer Corporation - USA. As an Application Consultant, you will be responsible for implementing, training, and supporting our software applications to ensure seamless integration and optimal performance.

Key Responsibilities:

  • Perform implementation tasks, training, and consulting services for our software applications.
  • Interpret customer requirements and define necessary system setups.
  • Respond to incoming implementation support calls and resolve issues accordingly.
  • Develop close working relationships with project coordinators and primary contacts to ensure successful implementation and training activities.
  • Project coordination and management may be required on an individual project basis.
  • Collaborate with staff in Professional Services, Customer Support, and Development to troubleshoot technical and functional questions.
  • Provide feedback to improve the product and implementation process.
  • Stay up-to-date with Harris software applications and related technologies.
  • Coordinate data conversions, cleansing, and integration.
  • Test data conversions and review results with clients.
  • Database skills and SQL proficiency are assets.
  • Documentation and communication of work tasks are critical.
  • Update internal tracking systems and time entry.
  • Provide customer support as needed.
  • Other duties may be assigned as needed.

Requirements:

  • At least five years of experience in software application consulting or implementation.
  • Previous training experience in software applications.
  • Strong troubleshooting and analytical skills.
  • Working knowledge of Microsoft Office applications and Windows 10/11/Server 2016+.
  • Customer service experience is essential.
  • Strong time management, planning, and organizing skills.
  • Ability to interpret business requirements and recommend solutions.
  • Excellent oral and written communication skills.
  • Excellent documentation skills.

Preferred Qualifications:

  • Utility billing knowledge.
  • Financial/accounting knowledge.
  • Previous project management experience.
  • Knowledge of relational databases and SQL Server.
  • Experience with data migrations and database layouts.

What We Offer:

  • 3 weeks' vacation and 5 personal days.
  • Comprehensive medical, dental, and vision benefits.
  • Employee stock ownership and RRSP/401k matching programs.
  • Lifestyle rewards.
  • Remote work opportunities.

About Harris:

N. Harris Computer Corporation - USA is a leading provider of mission-critical software to the public sector in North America. We are committed to delivering high-quality software solutions that meet the needs of our customers.

About Inhance:

Inhance is a trusted provider of software solutions to the utility industry. We strive to maintain integrity in all our business practices and offer stability to our customers at a fraction of the cost.



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