Medical Office Assistant
4 weeks ago
We are seeking a highly skilled Medical Office Assistant to join our team at KMH Cardiology Centres Inc. As a Medical Office Assistant, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient records, and coordinating with healthcare professionals.
Key Responsibilities- Meet and achieve KPIs and performance goals
- Utilize Tableau daily to facilitate KPI attainment
- Be the first point of contact for patients during their in-clinic experience
- Respond to patient check-ins, enquiries, and phone calls
- Maintain a clean and organized reception area
- Execute bookings for KMH services and optimize clinic capacity
- Build rapport with patients by responding to inquiries and providing clear explanations of test procedures and preparations
- Complete administrative tasks, including confirmation, chart checks, and phone calls
- Build and develop relationships with new and existing patients, physician offices, and other healthcare facilities
- Coordinate with external facilities to obtain results/reports and to schedule or reschedule appointments
- Maintain attention to detail for all medical records
- Ensure the privacy and confidentiality of patient health information
- Minimum 1 year medical office experience in a similar role
- Cardiology clinic experience is an asset
- Medical office administration diploma
- Excellent verbal and written communication skills, including a good telephone manner
- Strong understanding of medical terminology
- Proficiency in technology, including MS Office and EMR systems experience
- Competitive hourly rate of $50
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- 8 hour shift
- Day shift
- Monday to Friday
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Medical Office Assistant
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