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Bilingual Customer Service Representative

2 months ago

Montreal, Quebec, Canada CB Canada Full time

**About the Role**

We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at CB Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the financial services industry.

Key Responsibilities:

  • Problem Solving and Troubleshooting: Identify and resolve customer issues in a timely and professional manner.
  • Customer Communication: Respond to customer inquiries through various channels, including phone, email, and online chat.
  • Needs Assessment and Solution Provision: Analyze customer needs and provide efficient solutions to meet their expectations.
  • Team Collaboration: Work closely with our team to create a positive customer experience in all interactions.

Requirements:

  • Excellent Communication Skills: Possess excellent written and verbal communication skills in both French and English.
  • Customer Service Experience: 1 year of customer service experience is an asset.
  • Financial Services Experience: Financial services experience is an asset.
  • Computer Proficiency: Proficient in Microsoft Office Suite.

What We Offer:

  • Competitive Compensation: $20.00 hourly.
  • Permanent Placement: Permanent placement with our client.
  • Benefit Package: Competitive benefit package.
  • Future Growth Opportunities: Opportunities for career growth and professional development.
  • Employee Perks: Access to employee discounts and reimbursement programs.