ServiceNow Architect

2 weeks ago

St John's, Newfoundland and Labrador, Canada Randstad Canada Full time
ServiceNow Architect - ITOM Specialist

We are seeking a highly skilled ServiceNow Architect with expertise in ITOM to join our team at Randstad Canada. As a ServiceNow Architect, you will be responsible for designing and implementing ServiceNow solutions, enhancements, and changes based on business requirements.

Key Responsibilities:
  • Design and document ServiceNow solutions, enhancements, and changes based on business requirements
  • Document key technical decisions, issues, and enhancements
  • Design and develop interfaces between ServiceNow and internal systems
  • Support the development lifecycle (Design, Develop, Test, Deploy & Maintain)
  • Develop changes on the ServiceNow platform through scripting, configurations, and other development activities
  • Establish a technical project plan with key milestones and provide status updates
  • Prioritize functional and technical requirements
  • Participate in business process redesign workshops and provide technical feasibility assessments related to the ServiceNow platform
  • Work closely with and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements
  • Report progress on development work and keep track of decisions, issues, enhancements through the entire development lifecycle
  • Assist in resolving technical issues
  • Work with the support team to ensure transition from development to operation
  • Communicate and collaborate with project team members and key stakeholders throughout the project
Requirements:
  • University degree or college diploma in business, public administration, statistics, or a related field
  • A minimum of three (3) years of demonstrated experience as a developer for ServiceNow implementations
  • Demonstrated experience with different ServiceNow modules (including, but not limited to, ITSM, ITOM, ITAM)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you require any accommodations during the interview process, please let us know by sending an email to [insert email].

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