Store Manager
2 weeks ago
Job Description
Overview
The Store Manager will lead the overall store business objectives, including the achievement of sales and profitability goals. This individual will oversee all store operations, recruiting, hiring, and development of all team members. They will demonstrate excellent relationship-building skills, with both internal and external clients, to establish an exceptional service culture.
Responsibilities
- Create and execute strategic initiatives to deliver the planned annual sales goals.
- Lead, motivate, and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service.
- Develop and implement sales strategies to maximize sales within the market.
- Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals.
- Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility.
Clientele/Service Management
- Lead a culture focused on client satisfaction, including resolution of customer service issues and empowerment of sales and operations associates to satisfy the client.
- Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals.
- Execute proactive strategic outreach to position and realize future sales opportunities and exceed customer expectations.
- Model, coach, and hold staff accountable for providing a positive and rewarding client experience in all customer interactions.
Operations
- Deliver controllable expenses on and/or under expense budgets.
- Ensure all company policies and procedures are communicated appropriately and followed by all store associates.
- Maintain proper care standards for the product to ensure quality saleable condition.
- Establish and maintain store opening and closing procedures and create staff work, meal, and rest break schedules that ensure appropriate store coverage to meet the needs of the business.
Talent Training and Development
- Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand.
- Develop and motivate staff through clear communication, goal setting, and regular coaching opportunities.
- Lead succession planning by training and developing store management team.
Qualifications
- Positive leader with strong sales background.
- Ability to speak multiple languages.
- Well-networked into the High Net Worth individual and the local philanthropy scene.
- Client-centric leader with exceptional clientele and customer relationship-building skills.
- Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique.
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