Member Service Representative

3 weeks ago


Courtenay, British Columbia, Canada Coastal Community Full time
Job Details

Description

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial and non-financial transactions, and promoting our products and services.

Key Responsibilities

  • Process a variety of financial and non-financial transactions for members within established guidelines.
  • Provide sales and service expertise to inform members of new products and services.
  • Answer telephone inquiries and provide assistance to members.
  • Provide members access to safety deposit boxes.
  • Perform end-of-day processing and balancing in a timely manner.

Requirements

  • Secondary school diploma with academic emphasis.
  • 1 year post-secondary education.
  • Up to 1 year of work experience in a sales and service position.

Preferred Qualifications

  • Keyboarding skills of 40 wpm and proficiency with Windows products such as Outlook, Word, and Excel.
  • Excellent communication and interpersonal skills.
  • Effective listening skills to engage members in conversation and provide resolution.
  • Ability to multitask and navigate multiple computer systems.

About Us

Coastal Community is a 100% member-owned financial institution with over $4 billion in assets under management. We are committed to serving our local community and prioritizing diversity, equality, and inclusion. We offer a comprehensive total rewards package and a workplace culture that values work-life balance and employee growth and success.

Compensation

The hourly wage range for this position is $24.80 to $29.32, based on the Union collective agreement.



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