Service Officer, Client Service Specialist

3 weeks ago

Montreal, Quebec, Canada Scotiabank Full time

Job Summary

We are seeking a highly skilled Service Officer to join our Client Service team in Canada. As a Service Officer, you will play a critical role in ensuring the success of our team by executing day-to-day operations, providing exceptional customer service, and maintaining up-to-date knowledge of relevant products, processes, and policies.

Key Responsibilities

  • Customer Service
    • Provide timely and effective responses to customer inquiries, concerns, and complaints.
    • Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
    • Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
  • Operational Excellence
    • Operate independently to execute day-to-day operations within authorized limits.
    • Review and process high volumes of daily transactions originated by customers, management, or a B/F system.
    • Ensure customer identification is executed through Authentication processes.
  • Team Collaboration
    • Act as a dedicated point of contact for day-to-day service activities and provide service and support to our clients and partners as required.
    • Participate as an active partner, and initiate changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
  • Knowledge and Skills
    • Maintain up-to-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
    • Working knowledge of Retail, Corporate, and Commercial products, services, and procedures.
    • Proven customer service skills, as well as flexibility to adapt to changing environments.

Requirements

  • Post-Secondary Education or a minimum of 1 year of relevant working experience in Financial Services or related industry.
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook).
  • Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and they will serve and English-speaking clientele.

Location

Canada : Quebec : Montreal

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