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Service Officer, Client Service Specialist
2 months ago
We are seeking a highly skilled Service Officer, Client Service to join our team at Scotiabank. As a key member of our Client Service team, you will be responsible for providing exceptional customer service and support to our clients and partners.
Key Responsibilities- Customer Service
- Provide timely and effective service to clients and partners, responding to inquiries, concerns, and complaints in a professional and courteous manner.
- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Transaction Processing
- Review and process high volumes of daily transactions originated by customers, management, or a B/F system.
- Ensure customer identification is executed through Authentication processes.
- Team Collaboration
- Act as a dedicated point of contact for day-to-day service activities and provide service and support to our clients and partners as required.
- Participate in cross-training to broaden skillsets across different areas.
- Business Acumen
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk.
- Leadership and Development
- Champion a high performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
- Education and Experience
- Post-Secondary Education or a minimum of 1 year of relevant working experience in Financial Services or related industry.
- Skills and Knowledge
- Working knowledge of Retail, Corporate and Commercial products, services and procedures.
- Proven customer service skills, as well as flexibility to adapt to changing environments.
- Thorough knowledge of the Bank's transactional services.
- Effective communication (written & verbal) and Organizational Skills.
- Working knowledge of Microsoft Office (Excel, Word, and Outlook).
- Communication skills in English and French, as the successful candidate will be required to work closely with other groups from head office who operate primarily in English and serve an English-speaking clientele.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
