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Service Officer, Client Service Specialist
2 months ago
We are seeking a highly skilled Service Officer to join our Client Service team in Montreal, QC. As a key member of our team, you will play a critical role in ensuring the success of our business strategies and objectives.
Key Responsibilities- Customer Service
- Provide exceptional customer service to our clients and partners, ensuring their needs are met and exceeded.
- Respond to customer inquiries, concerns, and complaints in a timely and effective manner.
- Transaction Processing
- Process high volumes of daily transactions originated by customers, management, or a B/F system.
- Ensure customer identification is executed through Authentication processes.
- Operational Support
- Operate independently to execute day-to-day operations within authorized limits.
- Participate in the implementation of efficiency-focused improvements to operating procedures and/or systems.
- Team Collaboration
- Work collaboratively with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
- Participate in cross-training to broaden skillsets across different areas.
- Education and Experience
- Post-Secondary Education or a minimum of 1 year of relevant working experience in Financial Services or a related industry.
- Skills and Knowledge
- Working knowledge of Retail, Corporate, and Commercial products, services, and procedures.
- Proven customer service skills, as well as flexibility to adapt to changing environments.
- Thorough knowledge of the Bank's transactional services.
- Effective communication (written & verbal) and Organizational Skills.
- Working knowledge of Microsoft Office (Excel, Word, and Outlook).
- Language Requirements
- Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
