Program Service Specialist

1 week ago


Dawson Creek, Canada Northern Health Authority Full time
About the Role

We are seeking a highly skilled and experienced Program Service Specialist to join our team at Northern Health Authority. This is an exciting opportunity to work in a dynamic environment and contribute to the development and implementation of clinical practices and processes.

Key Responsibilities
  • Develop and implement clinical practices and processes to improve patient care and outcomes
  • Collaborate with clinical leaders, IT staff, and other stakeholders to identify and prioritize quality improvement initiatives
  • Provide oversight and facilitation of quality improvement changes, including data analysis and reporting
  • Serve as a liaison and change agent for clinical care areas, departments, and units
  • Develop and maintain relationships with clinical educators, end-users, and other stakeholders to ensure effective communication and collaboration
  • Travel to Northern Health facilities as required to support quality improvement initiatives
Requirements
  • Bachelor's degree in a healthcare discipline
  • Relevant professional development in process improvement, change management, IT, project management, group facilitation, and coaching
  • Five to seven years of experience in front-line clinical care and related experience working in clinical operations and EMR use
  • Or an equivalent combination of education, training, and experience
Skills and Abilities
  • Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement
  • Ability to take a 'can-do' approach to resolving issues and working with multiple stakeholders
  • Ability to apply change management and transformation techniques and practices
  • Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, training aids, and how-to documents
  • Intermediate computer skills and ability to work comfortably with spreadsheets, presentations, diagramming, and word processing software
  • Ability to foster innovation throughout complex evolutionary change
  • Ability to see connections between issues, events, and data points and to think clearly around complex systems
  • Demonstrated strategic thinking and analytical skills
  • Proven ability to manage diverse groups and individuals, working in stressful clinical situations, through change initiatives and resolve issues arising throughout the process
  • Superior small and large group facilitation skills and individual coaching skills
  • Excellent interpersonal and communication skills; ability to foster collaborative partnerships using a team approach
  • High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment
  • Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently
  • Ability to work independently and as part of a team
  • Ability and willingness to travel
  • Physical ability to perform the duties of the position


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