Help Desk Specialist

6 days ago

Municipal District of Rocky View No, Canada Team Wireless Ltd Full time

Job Summary

We are seeking a skilled Help Desk Technician to join our team at Team Wireless Ltd. As a Help Desk Technician, you will be responsible for providing technical support to our customers, resolving issues with computer systems, and providing advice and training to users.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues with computer systems
  • Provide advice and training to users on the use of computer systems
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service and manage incidents

Requirements

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience
  • Or equivalent experience

Work Environment

This is a permanent position with a work term of 30 to 40 hours per week. The work language is English.

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