Pharmacy Operations Coordinator

3 weeks ago

Hamilton, Ontario, Canada VITACARE Guardian Full time
Job Summary:
Vitacare Guardian is seeking a detail-oriented and organized Administrative Assistant to join our team. As a key member of our pharmacy operations, you will be responsible for scheduling appointments, answering phone and electronic enquiries, ordering office supplies, and providing exceptional customer service.

Key Responsibilities:
  • Schedule and confirm appointments to ensure seamless patient experience.
  • Answer telephone calls and relay messages promptly and efficiently.
  • Respond to electronic enquiries in a timely manner.
  • Order office supplies and maintain inventory levels to support daily operations.
  • Welcome patients and direct them to relevant contacts or service areas.
  • Compose and proofread correspondence, forms, and other documents with attention to detail.
  • Promptly respond to customer inquiries and resolve issues to their satisfaction.
  • Manage and maintain digital databases to ensure accurate information.
  • Coordinate and oversee daily operations, making adjustments as needed to ensure smooth workflow.


Computer and Technology Knowledge:
  • Proficient in MS Excel for data analysis and management.
  • Skilled in MS Outlook for email management and communication.
  • Experienced in MS Windows for system navigation and troubleshooting.
  • Adept in MS Word for document creation and editing.
  • Familiarity with MS Office suite for productivity and efficiency.
  • Knowledge of Adobe Acrobat Reader for document management.


Work Conditions and Physical Capabilities:
  • Ability to work independently with minimal supervision.
  • Comfortable in a fast-paced environment with multiple tasks and deadlines.
  • Effective under pressure, maintaining composure and focus on priorities.
  • Strong attention to detail for accuracy and quality.


Personal Suitability:
  • Excellent oral communication skills for effective collaboration and customer interaction.
  • Strong written communication skills for clear documentation and correspondence.
  • Flexible and adaptable to changing priorities and situations.
  • Organized and methodical in approach to tasks and projects.
  • Team player with a positive attitude and willingness to assist colleagues.
  • Accurate and reliable in work performance and delivery.


Additional Benefits:
  • Parking facilities available for employees.


Support for Diverse Groups:
  • We offer social and labour market integration support for newcomers and refugees.
  • We provide on-the-job training opportunities for youth.
  • We recognize and translate military skills into civilian job market applications for Veterans.
  • We facilitate access to Elders for Indigenous workers.
  • We adhere to hiring policies that discourage age and visible minority discrimination.

Estimated Salary: $45,000 - $55,000 per year

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