Home Improvement Customer Service Liaison
1 day ago
We are seeking a skilled Home Improvement Customer Service Liaison to join our team at Lifestyle Home Products.
About Us:
Lifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows, and Doors. We are the national partner of Jacuzzi Bath Remodel. Our company values diversity, collaboration, and respect for each other. If you require an accommodation, we encourage you to share this with us.
Job Description:
As a Home Improvement Customer Service Liaison, you will provide exceptional customer service to English and French-speaking customers via phone, email, and online Google meets. Your responsibilities will include assisting customers in their preferred language with inquiries about products, services, installations, and warranties.
You will address and resolve customer concerns, complaints, and service issues with professionalism and empathy. Scheduling and confirming appointments for sales consultations, installations, and service calls in both English and French will also be part of your role.
Additionally, you will coordinate remeasurements and follow-ups within 1-3 business days as per company policy. Maintaining accurate records of customer interactions, appointments, and service history in the company database is crucial.
Your duties will also include ensuring all customer documentation, including contracts, invoices, and financing agreements, is accurate and clearly explained in both languages. You will provide customers with clear instructions on payment options, billing procedures, and refund policies.
Product and Service Expertise:
To succeed in this role, you must develop and maintain in-depth knowledge of the company's home improvement products, services, and warranty options. Educating customers on product benefits, maintenance tips, and customization options in both English and French will be essential.
You will follow company policies on appointment cancellations, no-shows, and rescheduling fees, ensuring consistency and fairness. Handling escalated customer interactions calmly and professionally, providing resolution in the customer's preferred language, is critical.
Multilingual Support:
Translating promotional materials, customer correspondence, and other documents into French as needed will be necessary. Acting as a liaison between English-speaking team members and French-speaking customers, ensuring clear communication, is vital.
Requirements:
A minimum salary of $50,000 - $70,000 per year is offered based on qualifications and experience.
This role requires excellent communication, problem-solving, and organizational skills. A strong understanding of customer service principles and practices is essential. Proficiency in Microsoft Office and CRM software is required.
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
Contact Information:
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeExciting Opportunity at Lifestyle Home ProductsWe are seeking a highly skilled and bilingual Home Improvement Customer Service Representative to join our team. This role offers a competitive hourly rate of $22-$25 per hour based on experience.Key Responsibilities:Provide exceptional customer service to clients in English and French via phone, email, and...
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