Software Monitoring Specialist

4 weeks ago


Old Toronto, Canada Sentry Full time

Welcome to Sentry, a company on a mission to revolutionize the way developers build software. As a Digital Support Engineer at Sentry, you will play a vital role in helping us achieve this goal.

About the Company

We're a fast-paced organization that's passionate about making software development easier and more efficient. Our customers are software developers who rely on us to provide them with the tools they need to succeed. As a result, we're looking for someone with a strong background in customer support who is also passionate about coding and software development.

Job Description

This is an exciting opportunity to join our team as a Digital Support Engineer. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting issues, and collaborating with our engineering team to resolve complex problems. You will also have the opportunity to contribute to our knowledge base, write articles, and develop internal guides and demos to help streamline our support process.

Key Responsibilities
  • Provide exceptional customer support through various channels, including chat, email, and video calls
  • Triage, reproduce, and report product bugs, as well as escalate issues to our engineering team
  • Manage and curate customer feedback in our open-source repositories
  • Contribute to team-wide goals and initiatives, including knowledge base documentation and internal guides and demos
Requirements
  • 5+ years of experience in customer support or equivalent history of roles responsible for customer happiness
  • Strong understanding of modern software development practices and tools, including CI/CD, APIs, microservices, front-end vs. back-end development, observability, debugging, and performance monitoring
  • Experience writing code and/or debugging code, as well as a love of developer tooling and the software development life cycle
  • Excellent written and oral communication skills
  • In San Francisco or willing to relocate

The estimated salary range for this position is $89,000 to $109,000 per year, depending on location and experience.

About the Role

This is a full-time position that requires excellent communication and problem-solving skills. As a Digital Support Engineer at Sentry, you will have the opportunity to work with a talented team of engineers and product managers who are passionate about making software development easier and more efficient.



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