Client Support Specialist
4 weeks ago
About the Role:
The University of Toronto is seeking a highly skilled and customer-focused Client Care Tech Support Specialist to join our Digital Workplace team. As a key member of our team, you will provide exceptional support to our community, ensuring that their technology needs are met efficiently and effectively.
Key Responsibilities:
- Respond to end-user service requests in a timely and professional manner
- Listen actively to clients with concerns and provide empathetic support
- Apply established standards when deploying software and hardware
- Follow-up with end-users on outstanding technical issues
- Provide orientation to others on work procedures and practices
Essential Qualifications:
- College Diploma (2 years) or acceptable combination of equivalent experience
- Minimum two years front-line customer support for hardware and software; mobile devices, audio-visual equipment
- Working knowledge of Windows 10 & 11, OS X, OS X Server, iOS, Android, Windows Mobile, Microsoft Office (Word Excel, PowerPoint, Access, Outlook, Project, Visio) and Apple computers
- Making minor equipment repairs involving a high level of muscular coordination and/or manual dexterity where precision is essential
- Excellent communication skills and customer service
- The ability to work in a fast-paced environment where time-sensitive matters must be resolved immediately
- Proven Troubleshooting support skills using technical - Internet search, Knowledge Base and Forums based - resources for hardware, software and applications issue resolution
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Closing Date: 10/28/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term < br>Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 06 -- $55,728. with an annual step progression to a maximum of $71,265. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
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