Guest Service Supervisor
4 weeks ago
Job Summary
We are seeking a skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences through efficient check-in processes, accurate account setup, and timely resolution of guest requests.
Key Responsibilities
- Process guest check-ins, verifying identity and payment information
- Assign rooms and activate/issue room keys
- Set up accurate guest accounts and enter Marriott Rewards information
- Secure payment and verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests and follow up to ensure requests have been met
- Process all payment types, vouchers, paid-outs, and charges
- Balance and drop receipts
- Count and secure bank at beginning and end of shift
- Obtain manual authorizations and follow all Accounting procedures
- Notify Loss Prevention/Security of any guest reports of theft
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- License or Certification: None
Marriott International is an Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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