Guest Service Supervisor

4 weeks ago


Edmonton, Alberta, Canada Marriott International Full time

Job Summary

We are seeking a skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences through efficient check-in processes, accurate account setup, and timely resolution of guest requests.

Key Responsibilities

  • Process guest check-ins, verifying identity and payment information
  • Assign rooms and activate/issue room keys
  • Set up accurate guest accounts and enter Marriott Rewards information
  • Secure payment and verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests and follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention/Security of any guest reports of theft

Requirements

  • High school diploma or equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
  • License or Certification: None

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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