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AML IT Senior Manager Application Support
1 month ago
We are seeking a highly skilled and experienced Senior Manager to lead our AML IT Application Support team. As a key member of our Technology and Operations division, you will be responsible for ensuring the optimal performance and security of our AML applications.
Key Responsibilities- Lead a team of Production, Operations, and Release Management Support specialists who support a portfolio of 10 AML IT applications built on various platforms.
- Ensure service level agreement commitments are met by recognizing, prioritizing, and escalating issues of urgency to meet regulatory deadlines and minimize end-user impact.
- Collaborate with other Production Analysts/Leads, Development Leads, and Application/Infrastructure teams to ensure minimal to no application service disruptions.
- Investigate and support production problems, ensuring ongoing status communications to stakeholders, and drive issue resolution.
- Ensure capture of issue root cause to enable continuous improvement of our systems and prioritize related fixes to mitigate/eliminate future issues.
- Identify partners not meeting RBC IT service level commitments and communicate and escalate any service gaps impacting our applications.
- Ensure documentation of Application Health Checks is in place and executed by the team to confirm applications are operating as needed.
- Ensure documentation of Problem Resolution Process steps for key issues is in place for the team.
- Call out any gaps or ambiguity in documentation for resolution.
- Strong organization and communications skills (written and verbal).
- Strong and proven ability to troubleshoot issues and define resolution paths.
- Ability to understand, prioritize, and drive needed activities across multiple issues.
- Experience and proven ability to drive continuous improvement within processes.
- Ability to build relationships with stakeholders.
- Ability to build and lead a team and coordinate within and across departments to achieve overall success.
- Concern for Order/Quality and Achievement Motivation.
We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders support your development through coaching and managing opportunities. You will have the ability to make a difference and lasting impact, work in a dynamic, collaborative, progressive, and high-performing team, and have access to a world-class training program in financial services. We also offer flexible work/life balance options and opportunities to do challenging work.
